Representative I - Patient Care: Memorial Specialty Pharmacy

- Hollywood, FL
Posted: July 20, 2022
Summary:

Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients and providers. In addition, acts as a conduit in collecting key patient information and coordinate delivery of care and service, including medication order, refill and delivery or shipping process.

Detailed responsibilities:

* Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customer (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, delivery, storage, supplies, refills, education materials.
* Serves as a liaison between other departments within the pharmacy, payors, providers and the patients.
* Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. Tracks packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
* Notifies clinical staff with any patient side effect and/or request from providers, patient or caregiver.
* Collects, document and reviews all needed information to ensure timely coordination of care.
* Assists with patient intake process and patient assistance activities.

Education:

Essential:

* High School Diploma or Equivalent

Credentials:

Education equivalent experience:

Essential:

* Other information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: Minimum of one (1) year of work experience in a service related setting

Working conditions:

Essential:

* Bending and Stooping 40.00%
* Climbing 40.00%
* Keyboard Entry 60.00%
* Kneeling 40.00%
* Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
* Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
* Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
* Lifting or Carrying > 75 lbs Non-Patient 40.00%
* Pushing or Pulling > 75 lbs Non-Patient 40.00%
* Reaching 60.00%
* Repetitive Movement Foot/Leg 40.00%
* Repetitive Movement Hand/Arm 40.00%
* Running 40.00%
* Sitting 40.00%
* Standing 60.00%
* Walking 60.00%
* Audible Speech 80.00%
* Hearing Acuity 80.00%
* Smelling Acuity 80.00%
* Taste Discrimination 40.00%
* Depth Perception 60.00%
* Distinguish Color 60.00%
* Seeing - Far 60.00%
* Seeing - Near 60.00%
* Bio hazardous Waste 40.00%
* Biological Hazards - Respiratory 40.00%
* Communicable Diseases and/or Pathogens 20.00%
* Asbestos 20.00%
* Cytotoxic Chemicals 40.00%
* Dust 40.00%
* Gas/Vapors/Fumes 20.00%
* Hazardous Chemicals 20.00%
* Hazardous Medication 40.00%
* Latex 40.00%
* Computer Monitor 80.00%
* Domestic Animals 20.00%
* Extreme Heat/Cold 20.00%
* Fire Risk 40.00%
* Hazardous Noise 20.00%
* Heating Devices 20.00%
* Hypoxia 20.00%
* Laser/High Intensity Lights 20.00%
* Magnetic Fields 20.00%
* Moving Mechanical Parts 40.00%
* Needles/Sharp Objects 60.00%
* Potential Electric Shock 20.00%
* Potential for Physical Assault 40.00%
* Radiation 20.00%
* Wet or Slippery Surfaces 40.00%
* Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%
* Squatting 60.00%
* Biological Hazards - Skin or Ingestion 40.00%
* Blood and/or Bodily Fluids 60.00%

At Memorial Specialty Pharmacy, our goal is to provide support to patients and their doctors in an effort to receive the best possible care when living with an illness. Our team of residency-trained pharmacists and specialty pharmacy certified professionals understand our patients' disease states and assess how molecular-level drug protocols can impact outcomes. We offer patients injectable, oral and infused specialty medications for rare or complex medical conditions, like cancer or multiple sclerosis. Since these types of drugs require special storage and handling, we use special packaging and free expedited shipping in order to ensure the effectiveness of the medication.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

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Hollywood, FL

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